Principle and scope
This policy applies to consultancy engagements entrusted to Novalyse SAS on the basis of an accepted written quote, within the framework of the Site's terms and conditions.
A refund policy is atypical for a showcase website; it has been included to inform clients before any engagement. It remains marked until its first contractual application.
Before the engagement starts
If you cancel an accepted engagement before it starts — that is, before the start date set in the quote, or failing that before the handover of the first deliverable — amounts paid are fully refundable upon simple written request sent to contact@novalyse.io.
After the engagement has started
Once the engagement has started, refunds are calculated pro rata by deliverable: each deliverable validated by your explicit acceptance corresponds to the share of fees allocated to that deliverable in the quote.
The refundable amount equals amounts paid minus the share corresponding to deliverables already produced and validated. Work started but not yet delivered is settled pro rata, without surcharge or penalty.
How refunds are processed
Any refund request must be made in writing to contact@novalyse.io. We acknowledge receipt within 5 business days and respond on the merits within a reasonable time.
The refund is made by bank transfer within 30 days of agreement on the amount. Expenses incurred at your request (travel, licences) and already committed may be deducted from the refundable amount against proof.